Remain flexible when you book tickets

When you book tickets in advance, it can sometimes be the case that you are ultimately prevented from using them after all. Our FlexTicket option offers flexibility and reassurance. So, right up until 16:00 on the day before the show you booked for, you can exchange your tickets for another date, or for a voucher.

Free service up until 31. December 2021

Due to the current situation, for all bookings you make up to and including 31 December 2021, you will automatically receive a FlexTicket – at no extra cost.


How to book
FlexTickets online

Select seats for your chosen performance

Add the FlexTicket option to the basket for each ticket

Look forward to an unforgettable – and worry-free – experience

Palast Berlin

All dates


  • ARISE Grand Show

August — 2021


Selected date

Shows take place


Assistance with FlexTickets

We’d be more than happy to answer any questions you may have about
booking or changing your FlexTickets.

Ticket hotline

Monday – Friday 9 a.m. to 6 p.m.

Telefon+4930 2326 2327

E-Mail[email protected]

Fax+4930 2326 2323

Box office

Our box office is closed due to the current regulations.

FlexTicket FAQ

Where and how can I purchase FlexTickets?

You can purchase FlexTickets online, by calling the ticket hotline (030-2326 2327), via email ([email protected]) or in person at the theatre box office. When booking online, be sure to add the same number of FlexTickets to your basket as tickets.

How can I change tickets?

Either contact the ticket hotline or visit our theatre box office. Our staff can gladly help you find an alternative date or exchange your tickets for a voucher. Please note that exchanges are only possible during our service hours.

During which period can I change my booking?

Tickets can be changed up until 4 p.m. on the day before the date of the performance you originally booked by calling the ticket hotline or visiting the theatre box office.

Which tickets can I change my tickets for?

You can choose tickets for any performance of the same show on the dates available, usually 8–12 months in advance. You cannot exchange your show tickets for another event such as a guest performance or for tickets for the Young Show rather than the Grand Show. If you change your tickets to a show where the ticket prices are higher, then you will have to pay the difference. Conversely, if the ticket prices are lower, then you will receive the difference back as a voucher (or an upgrade should the difference be enough).

Tickets can alternatively be exchanged for vouchers. All vouchers can be redeemed for one of our Grand Shows and are valid for 12 months from the date of issue, after which they expire. A payout is not possible.

How much will it cost me to change my tickets?

Due to the ongoing pandemic situation, you will automatically receive FlexTickets at no extra charge when you book tickets up until 31 March 2021. The FlexTicket option does not have to be booked separately. No costs will apply for changing bookings.

Can I receive a refund without changing my tickets?

Tickets can only be refunded if the show is cancelled. In this case, we will refund 100% of the purchase price.

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