FAQ

Yes, it does. So the temperature inside the theatre hall always remains constant. What’s more, when the temperature outside rises above 28°C, we provide free water for guests in the foyer.

Please find prices, availability and all information on fees and conditions here: tickets

Please call us at +49-30-2326 2330 or email us at: happiness@palast.berlin

Yes, we offer discounts for children, students, apprentices, jobseekers, benefits recipients and guests aged 65+. We also grant discounts for guests with disabilities as well as for berlinpass and Ehrenamtskarte (honorary card) holders. Please see here for details of all the discounts we offer.

Please check if the confirmation email was accidentally marked as spam (in your spam folder). If you are unable to find the confirmation email, please call us at

+49-30-2326 2326
+49-30-2326 2327
so that we can confirm your purchase.

The shipping of tickets may take up to one week. If your tickets do not arrive in time, they may be reissued for you at the box office. There will be no repeated attempt to ship your tickets if the initial shipping did not succeed.

No refunds will be granted for tickets purchased. If another show is playing than the show advertised at the time of purchase, the tickets can be returned before the performance date. We reserve the right to make changes to the show cast; this will not entitle the ticketholder to a refund. Expired tickets will not be replaced. Tickets can be exchanged as long as they were purchased directly from the Friedrichstadt-Palast and the “FlexTicket” option was booked. Please also see the Terms and Conditions

FlexTickets

To ensure maximum flexibility and reassurance, select the flexible FlexTicket option. For just a nominal 5% surcharge on the ticket price, you are able to change your chosen show time up to three hours before the start of the show or to exchange your tickets for vouchers. You do not need to provide justification or proof. If you choose to take advantage of this option, a processing fee of 5 euros per ticket will apply. You are able to book FlexTickets online or by calling our ticket hotline +49-30-2326 2327. More info on the FlexTickets.

In the event that a guest loses his or her ticket, a replacement ticket may be issued at the pay desk if the guest can show credibly what kind of ticket he or she had purchased. The original ticket holder takes priority over the holder of a replacement ticket.

Vouchers can easily be purchased online, at the theatre box office or by calling our telephone hotline +49-30-2326 2327.

You are able to redeem vouchers online, by calling our telephone hotline +49-30-2326 2327 or at the theatre box office.

The box office is located about 20 metres to the right of the Palast’s main entrance.

Our theatre box office is currently closed due to the directive relating to the containment of the coronavirus in Berlin.

U-Bahn (metro)
Line U6, directly at U Oranienburger Tor

S-Bahn
Friedrichstraße station (S1, S2, S25, S5, S7, S75 and regional rail transport), five minutes by foot
Oranienburger Straße station (S1, S2, S25), five minutes by foot

Bus
Line 147, get off at Friedrichstraße/Reinhardtstraße
Line 142, get off at Torstr./U Oranienburger Tor

Tram
Lines M1 and 12, get off at U Oranienburger Tor
Line M6, get off at S Oranienburger Tor, five minutes by foot

Parking spaces are available directly outside the Palast (on Johannisstraße, at the corner of Kalkscheunenstraße) from 1 hour before the start of the performance (for in-house events only). These spaces can be booked in advance online or by calling our ticket hotline +49-30-2326 2327. A fee of 6 euros applies. The nearest multi-storey car park (70 public spaces, open 24 hours) is just 250 metres from the theater’s main entrance at Reinhardtstraße 27a (ApartHotel Residenz Am Deutschen Theater). Please note that the automated pay terminal only accepts Maestro cards!

Book parking spaces at the Palast online.

Parking regulations

Handicapped parking spaces are located to the left side of the building and may be reserved by calling
+49-30-2326 2326
+49-30-2326 2327

Before the show starts, our guests can already order drinks and meals at one of the attractively lit bars and be served during intermission at a table of their choice. A visit to “La Diva,” Palast’s restaurant, bar and lounge is also highly recommended. Classic yet modern, it features chic design touches and a cozy and tasteful atmosphere. Why not combine exclusive private dining and high-quality menus with an extraordinary show experience. We kindly ask business clients or larger parties to contact the location manager beforehand (we can accommodate up to 2,000 persons for gala events and banquets):

Mr. Torsten Altmann
Location Manager
Friedrichstr. 107
10117 Berlin
Phone: +49-30-2196 0179
E-Mail: gastronomie@show-palace-berlin.de

Doors open one hour before the show begins. The show runs for almost two hours and 30 minutes, including a 25-minute intermission.

Yes, complimentary Wi-Fi is available in the foyer and theatre hall. Simply log into Facebook to access the network.

The recommended minimum age for the Grand Show is 8 years. Children under the age of 6 will not be admitted.

The recommended minimum age for the kids’ show is 5 years. Children under the age of 3 will not be admitted.

Children aged 6+ are very welcome at our Grand Shows. Our kids’ shows are suitable for children aged 3+.

Our Grand Shows are great for international guests as, unlike musicals, revue shows do not have a classic storyline. This means that there aren’t any spoken texts to understand – so anyone can enjoy the show.

We ask for your understanding that the narrow seating rows mean that food and drinks cannot be taken into the theatre hall. Food and drinks are available at the bars in the foyer before the show as well as during the interval.

No, there isn’t any dress code. Please feel free to wear whatever you feel comfortable in. Whether that is smart evening wear or a comfortable top and trousers is entirely up to you. Please do respect this special occasion though – tracksuits and trainers are not appropriate!

Coats, jackets, backpacks, suitcases and bags of more than 45x40x20 cm in size may not be taken into the theatre hall and must therefore be stored in the cloakroom.

Due to various copyrights (e.g. for the lighting design, costumes and scenery), photos, video and sound recordings are not permitted during performances. Photos and videos may only be taken for private purposes during the final applause.

The Palast was opened in 1984 when access for people with disabilities was unfortunately not yet foreseen in all areas. Today, access to the Palast is very good and people with disabilities are able to access most areas of the theatre. Four wheelchair spaces are available in the theatre hall. An induction loop allows guests with impaired hearing to also experience the show acoustics. Please do not hesitate to contact us to discuss the optimal seating arrangements for your visit. Simply visit the box office, give us a call (+49-30-2326 2327) or use our online chat function. You can then also book seats directly. For more information on access, please see www.palast.berlin/en/info/guests-with-disabilities.

To order programmes and merchandise, please call +49-30-2326 2223. Alternatively, the show programme and music soundtrack can be purchased online.

Visit the online shop

At the box office: Cash, credit cards, ATM cards
Online: Credit cards, PayPal, direct debit, SOFORT banking
Hotline: Direct debit, credit cards

Please call the Palast stage entrance on +49-30-2326 2200.

The safety and well-being of guests and employees is a top priority for the Palast. We inform of the safety precautions we have taken on the following page.