FAQ

Questions & answers

Our mission: to be Germany’s most hospitable theatre.

Can I return or change tickets due to illness or other similar reasons?

If you’re unable to attend the show for any reason, you can exchange tickets purchased from the Palast for another date or a voucher up to two hours before the show starts. These options are not available for tickets purchased from third-party vendors.

Please also call our ticket hotline (+49 30-2326 2327) or send us an email ([email protected]) to change your tickets if you feel unwell or have cold symptoms in the days leading up to your visit to the Palast.

When are the theatre box office and ticket hotline open?

Our theater box office is located to the right of the main entrance of the Palast. Open Monday to Friday from 1 p.m. to 6:30 p.m.

You can reach the ticket hotline daily between 9 a.m. and 7 p.m. – simply call +49 30-2326 2327.

Does the Palast have air conditioning?

Yes, the theatre hall is pleasantly air-conditioned and offers a constant temperature. The theatre hall’s ventilation system was updated to the latest standards in 2020 and now exchanges the air up to eight times per hour.

What’s more, when the temperature outside rises above 28°C, we provide free water for guests in the foyer.

How do I get information on prices and availability?

Please find prices, availability and all information on fees and conditions here: Tickets

How do I make group reservations?

Please call us at +49 30-2326 2330 or email us at: [email protected]

Are discounts available?

Yes, we offer discounts for children, students, apprentices, jobseekers, benefits recipients and guests aged 65+. We also grant discounts for guests with disabilities as well as for berlinpass and Ehrenamtskarte (honorary card) holders.

Please see here for details of all the discounts we offer.

I purchased my tickets online but haven’t yet received a confirmation email. What can I do?

Please check if the confirmation email was accidentally marked as spam (in your spam folder). If you are unable to find the confirmation email, please call us at +49 30-2326 2327 so that we can confirm your purchase.

How long does the shipping of my tickets take?

The shipping of tickets may take up to one week. If your tickets do not arrive in time, they may be reissued for you at the box office. There will be no repeated attempt to ship your tickets if the initial shipping did not succeed.

Please note: Due to an increased delivery volume at Deutsche Post, shipping may currently take up to 10 days.

I lost my tickets, what can I do?

In the event that a guest loses his or her ticket, a replacement ticket may be issued at the pay desk if the guest can show credibly what kind of ticket he or she had purchased. The original ticket holder takes priority over the holder of a replacement ticket.

How can I purchase a voucher?

Vouchers can easily be purchased online, at the theatre box office or by calling our ticket hotline +49-30-2326 2327.

How can I redeem a voucher?

You are able to redeem vouchers online, by calling our ticket hotline +49-30-2326 2327 or at the theatre box office.

How do I get to the Palast using public transportation?

U-Bahn (metro)
Line U6, directly at U Oranienburger Tor

S-Bahn
Friedrichstraße station (S1, S2, S25, S26, S3, S5, S7, S9 and regional rail transport), five minutes by foot
Oranienburger Straße station (S1, S2, S25, S26), five minutes by foot

Bus
Line 147, get off at Friedrichstraße/Reinhardtstraße
Line 142, get off at Hannoversche Straße

Tram
Lines M1 and 12, get off at U Oranienburger Tor
Line M6, get off at S Oranienburger Straße, five minutes by foot

Where can I park my car?

Unfortunately, it isn’t possible to book a parking space at the Palast at the moment.

Several parking options are available in the near vicinity for those arriving by car.

Parking overview
Parking space finder

How do I reserve a handicapped parking space?

Handicapped parking spaces are located to the left side of the building and may be reserved by calling +49-30-2326 2327.

Are food and drink available at the Palast?

Our guests are already able to select their drinks and accompanying food at the theatre bars before the show starts. These will then be served to them at their desired table during the interval.

At what time do doors open and how long is the show?

Doors open one hour before the show begins. The show runs for almost two hours and 30 minutes, including a 25-minute intermission.

Is Wi-Fi available at the Palast?

Complimentary Wi-Fi is available on Claire-Waldoff-Platz outside the theatre box office (_Free_Wifi_Berlin) as well as in the foyer and theatre hall (Mein-Palast).

What are the age recommendations?

The recommended minimum age for the Grand Show is 8 years. Children under the age of 6 will not be admitted.

The recommended minimum age for the kids’ show is 5 years. Children under the age of 3 will not be admitted.

Can I bring the kids?

Children aged 6+ are very welcome at our Grand Shows. Our kids’ shows are suitable for children aged 3+.

Is the show also suitable for foreign guests?

Our Grand Shows are great for international guests as, unlike musicals, revue shows do not have a classic storyline. This means that there aren’t any spoken texts to understand – so anyone can enjoy the show.

Can I take food and drinks into the theatre hall?

We ask for your understanding that the narrow seating rows mean that food and drinks cannot be taken into the theatre hall. Food and drinks are available at the bars in the foyer before the show as well as during the interval.

Is there a dress code?

No, there isn’t any dress code. Please feel free to wear whatever you feel comfortable in. Whether that is smart evening wear or a comfortable top and trousers is entirely up to you. Please do respect this special occasion though – tracksuits and trainers are not appropriate!

Do I have to use the cloakroom and how much does it cost?

Coats, jackets, backpacks, suitcases and bags of more than 45x40x20 cm in size may not be taken into the theatre hall and must therefore be stored in the cloakroom.

Are photos, filming and recordings permitted during events?

Due to various copyrights (e.g. for the lighting design, costumes and scenery), photos, video and sound recordings are not permitted during performances. Photos and videos may only be taken for private purposes during the final applause.

Is the Palast accessible to people with disabilities?

The Palast was opened in 1984 when access for people with disabilities was unfortunately not yet foreseen in all areas. Today, access to the Palast is very good and people with disabilities are able to access most areas of the theatre. Four wheelchair spaces are available in the theatre hall. An induction loop allows guests with impaired hearing to also experience the show acoustics. Please do not hesitate to contact us to discuss the optimal seating arrangements for your visit. Simply visit the box office, give us a call (+49-30-2326 2327) or use our online chat function. You can then also book seats directly. For more information on access, please see Guests with disabilities.

How do I order programs or merchandise?

To order programmes and merchandise, please call +49-30-2326 2223. Alternatively, the show programme and music soundtrack can be purchased online.

Visit the online shop

Which payment methods does the Palast accept?

At the box office: Cash, credit cards, ATM cards
Online: Credit cards, PayPal, direct debit, SOFORT banking
Hotline: Direct debit, credit cards

I have lost something. What should I do?

Please call the Palast stage entrance on +49-30-2326 2200.

What safety precautions are in place at the Palast?

The safety and well-being of guests and employees is a top priority for the Palast. We inform of the safety precautions we have taken on the following page.

For further questions regarding your visit to Palast, please call us at +49-30-2326 2327 or email us at: [email protected].

Recommended by 98% of reviewers

Recommended by 96% of reviewers

"Certificate of Excellence
Winner 2012–2022"

Germany’s best-rated show theatre*

*Based on the total number of 5-star reviews.

2022-11-30 09:03:13 | 1669798993