Your data is absolutely safe with us
The Friedrichstadt-Palast only processes personal information within the scope of the statutory provisions, and in particular the German Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG) and the German Telemedia Act (Telemediengesetz, TMG). This means that your personal information will only be processed in one of two cases: either a legal exception exists to the general ban on processing personal information, or you have given your express consent for us to save your data.


Handling of personal information and anonymous data
In the data protection act, “personal information” is defined as any information that can be used to identify an individual. This is primarily your name, address and telephone number. However, non-personal information may also constitute personal information when combined with other data. In contrast, anonymous data is information that cannot be attributed to a specific individual.


If you visit our website but do not complete the order process, we will not collect any personal information. Only during the order process do we collect details of your name, address, telephone number and email address in addition to your preferred method of payment in our customer database via our order form. We only process and use your personal information for service purposes within the website to provide you with offers from the Friedrichstadt-Palast and/or prevent you from having to re-enter information already provided, and only to the extent necessary.


Data will only be passed on to third parties when where this is required for fulfilment of the contractual relationship with the customer. Unless otherwise specified, your data will be stored electronically until further notice and used to process your request when you submit a query or contact us.


Cookies are small data files that allow specific information relating to a user’s access device (PC, smartphone, etc.) to be stored on the said device. They help to improve website usability and thereby benefit the users (e.g. by saving login data, shopping basket contents or information entered in forms). They moreover serve to record statistical data regarding website usage and enable the analysis of this data in order to improve the website. The user is able to influence the use of cookies. Most browsers have an option to restrict or completely prevent the storage of cookies. However, it should be noted that without cookies, the use – and especially the ease of use – will be restricted.


It is possible to view and manage countless online advertising cookies on the following website:


Collection of anonymous data
We use Google Analytics, a web analytics service provided by Google Inc. (“Google”), to collect anonymous data on Google Analytics uses so-called “cookies”, which are text files stored on your computer that enable an analysis of your use of the website. When you visit this website, we will be informed which website you were redirected from, the name of your internet service provider, the web pages on our website that you visited, which browser and operating system you use, and the date and duration of your visit. This data is evaluated for statistical purposes; you remain anonymous as an individual user. The information generated by the cookie concerning your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there.


The IP address sent by your browser as part of Google Analytics will be anonymised. It will not be combined with other Google data. You can prevent the storage of cookies by selecting the according settings in your browser. However, please be aware that doing so may mean that you are unable to use the full functionality of this website. You may also prevent the collection and processing of the data generated by the cookie and your website user data (incl. your IP address) by Google by downloading and installing the plugin available at


You are able to prevent the collection of data by Google Analytics by clicking on the following link. An opt-out cookie with be set, which will prevent future collection of your data when you visit this website: disable Google Analytics


The Google Analytics tracking code implemented on this website supports display advertising. The Friedrichstadt-Palast and third-party providers (including Google) use so-called cookies. The combined use of first-party cookies (e.g. Google Analytics cookies) and third-party cookies (e.g. DoubleClick cookies) enables an anonymous evaluation of demographic attributes and interests based on your previous visits to this website. You are able to disable Google Analytics for display advertising and adjust advertising in the Google Display Network via the ad template manager. The following Google AdWords functions are used on this website: interest categories, age, similar target audience, and other types of interest-related advertising.


Data security
During ticket purchases via our website, your data is transmitted via a secure SSL connection. This ensures the encrypted transmission of your data so that it cannot be used by others.


Subscribing to the newsletter
When you subscribe to our newsletter, we will record the data you provide us with for the duration of your subscription. You are able to withdraw your consent for the use of this data at any time. You are moreover able to unsubscribe from the newsletter at any time for free without providing a reason by clicking on the “Unsubscribe” link at the bottom of the newsletter.


Conversion measurement with Facebook Pixel
By visiting this website, the “visitor activity pixel” of Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”) is activated. This enables the measurement of users’ activities after they have viewed or clicked on a Friedrichstadt-Palast advert on Facebook. Allowing the impact of Facebook adverts to be recorded for statistical purposes.


The data stored is anonymous, which means that we are unable to view the personal data of individual users. However, this data is stored and processed by Facebook, whereby we will inform you according to our information status. Facebook is able to link this data with your Facebook account as well as to use it for its own advertising purposes in line with Facebook’s data policy (


advolution uses cookies to control and optimise the display of advertising media commissioned by advolution customers for users. This relates to the maximum display frequency of advertising media that a user is shown, for example. In individual cases, advolution moreover uses stored cookie information for statistical purposes. advolution does not store any personal data, such as your name, email address or other personal information, by setting cookies. All information is anonymised and only contains technical information, such as the display frequency and display date of the advertising media, the browser used or the operating system installed.


Clicking on the opt-out link deactivates the collection of anonymised data. In this case, advolution replaces the existing cookie with a new opt-out cookie. This opt-out cookie deletes all previously stored information including the IP address and prevents any further collection of anonymised information. IMPORTANT: if this opt-out cookie is deleted, advolution is no longer able to determine whether an opt-out has occurred. In this case, the opt-out process must then be repeated.


Opt-out link:


Use of The Trade Desk remarketing
This website uses the remarketing function of The Trade Desk Inc., which serves to present interest-related adverts to site visitors on external websites. The site visitor’s browser stores so-called “cookies”, which are text files stored on your computer that allow visitors to be recognised when they access external websites.
Adverts relating to content on the Friedrichstadt-Palast page can then be presented to visitors on external websites. According to The Trade Desk, it does not store any personal data during this process. Should you still not want the remarketing function of The Trade Desk to be used, you are able to stop this by selecting the according opt-out settings on For more information on The Trade Desk remarketing, please see

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