ventilation

State-of-the-art ventilation system

The ventilation system that we had installed in 2020 meets the latest technical standards. It exchanges all of the air in the theatre hall with fresh air up to eight times per hour. Integrated probes monitor the ambient air quality and continuously take measurements to ensure that its quality remains virtually the same as that of the fresh air outdoors (below 500 ppm on average).

The concentration of aerosols is thus reduced to a minimum – and this in turn minimises the risk of infection with Covid-19, flu and other respiratory diseases.

The TÜV technical inspection body has awarded the Palast its quality seal for infection control for its ventilation system. A report by the German theatre technical society (DTHG) published in November 2022 also confirmed a “minimal risk of infection” during a two-hour stay in our theatre hall, even at full capacity with 1,900 guests.

You are covered

Our Feel Safe promise

We are still living in unpredictable times. As a state-run theatre, the Palast therefore offers its guests a triple Feel Safe promise:

1. TÜV-tested hygiene concept

The Palast is the first and up until now the only theatre to have gained the TÜV seal of quality “Tested Covid-19 Infection Protection” for its procedures and its hygiene concepts. Good to know: the new cutting edge ventilation system replaces the entire volume of air in the hall with fresh air up to eight times an hour.

2. 100% money-back guarantee

If a performance is cancelled, you can be sure of getting your money back within three weeks – automatically and without you having to put in a claim, as we are not implementing the legally permitted voucher system.

3. Free-of-charge
rebooking

If something comes up and you can’t attend the show after all, you can rebook the ticket you purchased for another date, up until two hours before the performance starts, without giving a reason, or you can exchange it for a voucher.
This option is not available for tickets purchased from third-party vendors.

IN THE FOYER

Your safety during admission

We do everything we can to ensure that our guests and employees enjoy a safe show experience.

Foyer and theatre hall access

The foyer and theatre hall can only be accessed with a valid ticket. Service staff are stationed at all entrances to check tickets (also during performances and in the interval).

Security checks

All guests must pass through the security gates at the theatre entrances (even when coming back inside, e.g. after smoking). The detectors are also safe for guests with a pacemaker but can be bypassed upon presentation of a pacemaker pass.

Bag checks

The Palast reserves the right to have the backpacks and bags of individual or all guests checked by trained service staff in guests’ presence.

Free cloakroom

“Coats, jackets, backpacks, suitcases and bags of more than 45x40x20 cm in size must be stored in the cloakroom (free of charge).
We highly recommend that you always keep personal items such as keys and wallets on your person.”

All safety precautions in detail

DOWNLOAD PDF

Have more questions or suggestions?

Do not hesitate to contact us:

Via email ([email protected])

By telephone ( +49 (0)30-2326 2326 ; daily from 9 a.m. to 7 p.m.)

Recommended by 98% of reviewers

Recommended by 96% of reviewers

"Certificate of Excellence
Winner 2012–2023"

Germany’s best-rated show theatre*

*Based on the total number of 5-star reviews.

2024-02-27 06:14:05 | 1709014445