When you book tickets in advance, it can sometimes be the case that you are ultimately prevented from using them after all. Our new FlexTicket option offers flexibility and reassurance. For just a nominal 5% surcharge on the ticket price, you are able to change your chosen show time up to three hours before the start of the show or to exchange your tickets for vouchers (unfortunately, refunds are not possible). You do not need to provide justification or proof – no questions will be asked. If you choose to take advantage of this option, a processing fee of 5 euros will apply per ticket (for the issue of new tickets or conversion to vouchers).
You are able to book FlexTickets online or by calling our ticket hotline (+49-30-2326 2327).
We are available to assist with your bookings, any questions you may have about the new FlexTicket option, and ticket exchanges daily from 9 a.m. to 8 p.m. via our telephone hotline (+49-30-2326 2327), email firstname.lastname@example.org and the LIVE CHAT service on our website.
Please note that it is only possible to rebook tickets for another date in the current booking period – generally 8–12 months in advance. If tickets are booked for a higher price category, the price difference must be paid. If tickets are booked for a cheaper show, the price difference will be paid out as a voucher or upgrade if the price difference is large enough. All vouchers are valid for 12 months from the date of issue and can be used to purchase tickets for one of our Grand Shows. After this time, the voucher will expire. Refunds are unfortunately not possible.