When you book tickets in advance, it can sometimes be the case that you are ultimately prevented from using them after all. Our FlexTicket option offers flexibility and reassurance.


Due to the current situation, for all bookings you make up to and including 31 December 2021, you will automatically receive a FlexTicket – at no extra cost. So, right up until 16:00 on the day before the show you booked for, you can exchange your tickets for another date, or for a voucher. You don’t need to justify or prove anything – no questions asked.


To book, for any questions relating to the rebookable FlexTicket, or if you desire an exchange, we are currently available to assist you Mon–Fri 09:00–18:00. Telephone us on +49 (0)30 2326 2327 or email happiness@palast.berlin.


Please note that it is only possible to rebook tickets for another date in the current booking period – generally 8–12 months in advance. If tickets are booked for a higher price category, the price difference must be paid. If tickets are booked for a cheaper show, the price difference will be paid out as a voucher or upgrade if the price difference is large enough. All vouchers are valid for 12 months from the date of issue and can be used to purchase tickets for one of our Grand Shows. After this time, the voucher will expire. Refunds are unfortunately not possible.

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