Palast

Service

Free-of-charge rebooking

When you book tickets in advance, it can sometimes be the case that you are ultimately prevented from using them after all. In this case, you are covered by us, because all tickets purchased from us are currently FlexTickets. This means that you can change your tickets to another date or exchange them for a voucher up to 2 hours before the performance starts – without giving any reasons.

Please note: This service only applies to tickets purchased directly through Friedrichstadt-Palast, i.e. not booked through third-party providers (e.g. bus tour operators, travel agents, online booking platforms, etc.).

If you have any questions about exchanging tickets, our ticket hotline and box office staff will be happy to help.

Ticket hotline

Mon-Fri 9 a.m. to 7 p.m.

 

Telefon+4930 2326 2327

E-Mail[email protected]

WhatsApp+49174 4253872

Box office

Advance ticket sales: Mon-Fri 2 p.m.-6:30 p.m.

Our theater box office is located to the right of the main entrance of the Palast. Ticket collection and evening box office, always from 60 minutes before the performance starts.

 

Tickets can only be exchanged or returned if you booked them directly with us. Please contact the sales outlet you used otherwise (e.g. tour operator, external ticket office).

FlexTicket FAQ

Recommended by 98% of reviewers

Recommended by 96% of reviewers

Certificate of Excellence
Winner 2012–2024

Germany’s best-rated show theatre*

*Based on the total number of 5-star reviews.

2025-08-01 22:52:37 | 1754088757

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