Subject to the agreement of the Berlin House of Representatives, the senator for culture and Europe Dr. Klaus Lederer and senator for finance Dr. Matthias Kollatz have decided to bring forward the renovation of the Friedrichstadt-Palast’s air-handling system, planned for 2022, in order to make better use of the current closure of the theatre.
We therefore regret to inform you that all performances of our VIVID Grand Show up to and including 31 December 2020 will be cancelled.
The Palast is a theatre owned by the State of Berlin, and we support this very sensible decision, which will also avoid us having to close again for a period in 2022. By bringing these planned works forward, we can use the time resulting from the forced cancellation of shows to adapt our theatre to the new corona-related requirements, both in terms of structural and organisational aspects, so that we can once again welcome you to our VIVID Grand Show from January 2021 onwards.
As you probably already know, we already had to cancel performances of the VIVID Grand Show due to take place from 12 March to 31 August. Over the past few weeks, our employees in our guest satisfaction department have been working tirelessly to process reimbursements for all bookings between those dates, and have already processed nearly all 70,000 tickets for that period.
Our teams are now working full steam ahead to work through these additional cancellations up to and including 31 December, in order to process them as quickly as possible. We generally process these chronologically, on a ‘first come, first served’ basis for each show day.