Cancellation of all performances of the VIVID Grand Show

until 31 December 2020

Subject to the agreement of the Berlin House of Representatives, the senator for culture and Europe Dr. Klaus Lederer and senator for finance Dr. Matthias Kollatz have decided to bring forward the renovation of the Friedrichstadt-Palast’s air-handling system, planned for 2022, in order to make better use of the current closure of the theatre.

We therefore regret to inform you that all performances of our VIVID Grand Show up to and including 31 December 2020 will be cancelled.

The Palast is a theatre owned by the State of Berlin, and we support this very sensible decision, which will also avoid us having to close again for a period in 2022. By bringing these planned works forward, we can use the time resulting from the forced cancellation of shows to adapt our theatre to the new corona-related requirements, both in terms of structural and organisational aspects, so that we can once again welcome you to our VIVID Grand Show from January 2021 onwards.

As you probably already know, we already had to cancel performances of the VIVID Grand Show due to take place from 12 March to 31 August. Over the past few weeks, our employees in our guest satisfaction department have been working tirelessly to process reimbursements for all bookings between those dates, and have already processed nearly all 70,000 tickets for that period.

Our teams are now working full steam ahead to work through these additional cancellations up to and including 31 December, in order to process them as quickly as possible. We generally process these chronologically, on a ‘first come, first served’ basis for each show day.

What should I do if I bought my tickets directly from the Friedrichstadt-Palast?

If you have tickets for one of the above performances of the VIVID Grand Show, we will contact you automatically, provided that you gave us your contact details (email and/or telephone) when you placed your order. Orders from the Palast means orders from our website, by telephone from our ticket hotline or from the theatre box office. We will also inform all guests of the above-mentioned events separately by email, provided that the relevant contact details are available.
You can find information about your reimbursement options here.

What should I do if I didn’t leave my contact details when I made the booking?

If you did not provide us with your contact details when you made the booking, we request that you please email service@palast.berlin , stating your telephone number. We will then contact you. You can find out more about the reimbursement options on this page and are welcome to fill out our reimbursement form and return it to us.

What should I do if I bought my tickets from another provider?

If you purchased your tickets from a general theatre box office, an online ticket platform (e.g. Eventim, myTicket etc.), a travel agent or an online portal, please contact your provider directly. You will need to clarify your ticket return options with them as these may differ from the options we offer.

What should I do if I bought the tickets using a voucher?

If you bought your tickets using a general Palast voucher, we will issue you with a new voucher (valid indefinitely). In such cases, we regret that we cannot offer cash refunds or transfer the amount to your bank account.

What will happen to my reservation?

If you have reserved tickets for one of the cancelled dates and are already considering a new date for next year, we will gladly change your existing reservation and book tickets for the new performance including a free upgrade. To do so, please send an e-mail to service@palast.berlin by 30 June 2020 at the latest. Otherwise, you do not need to take any action. You will then receive a short confirmation from us at the beginning of July that we have processed your reservation.

What should I do if I sent an email but have still not received a reply?

Due to the many messages we are currently receiving, it is currently taking us a little longer to deal with them. Please understand that the effects of the pandemic also pose an enormous organisational challenge for us. But we will not forget anyone, and we will contact everyone, reply to everyone and find a solution.

We can offer you the following options:

Free rebooking with upgrade:

Your tickets will be rebooked for an alternative date from January 2021 onwards, and you will receive an upgrade to a higher price category (subject to availability).

VIVID Grand Show dates 2021

Voucher with an upgrade (no time limit):

If you choose to exchange your tickets for a voucher with unlimited validity, you will receive an upgrade per ticket to a higher price category. Upgrade vouchers are redeemable via our ticket hotline on +49-30-2326 2327.

100 percent refund of the ticket price:

As a gesture of goodwill, we will refund up to 100 percent of the ticket price on request. This will be done in the method of payment you chose at the time of booking so that the amount can be refunded as soon as possible: If you made the booking by direct debit or immediate bank transfer, please state your current bank details. If you used PayPal, please issue a conflict via your PayPal account. If you booked via credit card, the amount will be directly transferred back to this credit card.

Reimbursement form

We regret the inconvenience this causes you, and hope to find a solution together with you as soon as possible.

We appreciate your loyalty, and we look forward to being able to welcome you again from January 2021.

Your Palast team