Cancellation of all performances of the VIVID Grand Show

until 31 March 2021

Due to the coronavirus pandemic, there’s a good chance that the theatres in Berlin will have to remain closed in January. As you also need sufficient time to plan, we have therefore decided to pre-emptively cancel all performances of our VIVID Grand Show up until 31 March 2021.

 

Our guarantee in case of a show cancellation of course applies: we will refund you 100 percent of the ticket price!

 

You don’t need to do anything or to ‘apply’ for a refund – we’ll do everything for you automatically. After all, even in these exceptional times, we wish to be and remain Germany’s most guest-friendly theatre. You will receive a refund within the next few days via the payment method you used for the booking. The funds will then be visible in your bank account, credit card statement or PayPal account shortly thereafter. If you used a voucher to purchase your tickets, we will send you a new voucher with unlimited validity.

 

At the moment, it is simply not possible to say reliably when we will be able to start our performances again. As soon as we can make a reliable statement, we will of course let you know on this page and on facebook.

 

When we reopen, we will have a state-of-the-art ventilation system in the theatre hall and foyer according to the latest standards. After all, the subject of fresh air is hugely relevant at the moment. The air in the theatre hall will be entirely exchanged with fresh air from outside several times an hour. Allowing our guests to also enjoy a safe show experience at the Palast.

What should I do if I bought my tickets directly from the Friedrichstadt-Palast?

If you have tickets for one of the above performances of the VIVID Grand Show, we will contact you automatically, provided that you gave us your contact details (email and/or telephone) when you placed your order. Orders from the Palast means orders from our website, by telephone from our ticket hotline or from the theatre box office. We will also inform all guests of the above-mentioned events separately by email, provided that the relevant contact details are available.

 

What should I do if I didn’t leave my contact details when I made the booking?

If you did not provide us with your contact details when you made the booking, we request that you please email service@palast.berlin , stating your telephone number. We will then contact you.

 

What should I do if I bought my tickets from another provider?

If you purchased your tickets from a general theatre box office, an online ticket platform (e.g. Eventim, myTicket etc.), a travel agent or an online portal, please contact your provider directly. You will need to clarify your ticket return options with them as these may differ from the options we offer.

 

What should I do if I bought the tickets using a voucher?

If you bought your tickets using a general Palast voucher, we will issue you with a new voucher (valid indefinitely). In such cases, we regret that we cannot offer cash refunds or transfer the amount to your bank account.

 

What will happen to my reservation?

We will cancel your reservationso you do not need to take any action. You will receive a short confirmation from us that we have processed your reservation.

 

You can currently reach us via email (happiness@palast.berlin) or our telephone hotline (+49-30–23262327; Monday to Friday, from 9 a.m. to 6 p.m.). Please have the order number for your booking ready if you have any questions.

 

 

 

photo: soenne.com