The state of Berlin has decided to cancel all events at the major theatres it owns between 11 March and 19 April 2020.
Unfortunately, this also affects the Friedrichstadt-Palast.
Cancellation of all performances of the VIVID Grand Show
(from 11 March up to and including 19 April)
Answers to frequently asked questions
What should I do if I bought my tickets directly from the Friedrichstadt-Palast?
If you have tickets for one of the above performances of the VIVID Grand Show, we will contact you automatically, provided that you gave us your contact details (email and/or telephone) when you placed your order. Orders from the Palast means orders from our website, by telephone from our ticket hotline or from the theatre box office. We will also inform all guests of the above-mentioned events separately by email, provided that the relevant contact details are available.
You can find information about your reimbursement options here.
What should I do if I didn’t leave my contact details when I made the booking?
If you did not provide us with your contact details when you made the booking, we request that you please email service@palast.berlin , stating your telephone number. We will then contact you. Should you wish to have your money refunded, please send us your data, stating your bank account details and booking reference number for the relevant performance day. You are welcome to fill out our reimbursement request form and return it to us.
What should I do if I bought my tickets from another provider?
If you bought your tickets from a general theatre box office, a travel agent or an online portal, please contact the relevant provider.
What should I do if I bought the tickets using a voucher?
If you bought your tickets using a general Palast voucher, we will issue you with a new voucher (valid indefinitely). In such cases, we regret that we cannot offer cash refunds or transfer the amount to your bank account.
What should I do if I sent an email but have still not received a reply?
Due to the many messages we are currently receiving, it is currently taking us a little longer to deal with them. But we will definitely contact you. Please be aware that we are currently completely overwhelmed by this development, and that longer processing delays will result. But we will not forget anyone, and we will contact everyone, reply to everyone and find a solution.
Reimbursement options for tickets
(Note: only valid for tickets that were bought directly from the Friedrichstadt-Palast)
Even if the reason for the cancellation of all events is beyond the Palast’s control, we shall still strive to find the best possible solution for you. Hence we are offering the following options for tickets booked for performances, which have now been cancelled:
Free rebooking with an upgrade:
Your tickets will be rebooked for an alternative date at no additional cost. You will also receive an upgrade to a higher price category (subject to availability).
Voucher with an upgrade (no time limit):
If you haven’t decided on an alternative date yet, you can simply request a voucher for the purchase price. You will also receive one voucher per ticket for an upgrade to a higher price category. Redeemable via our ticket hotline on +49-30-2326 2327.
100 percent refund of the ticket price:
As a gesture of goodwill, we will refund up to 100 percent of the ticket price on request. In addition to the information about your booking, we will also need your bank details in this case.
We regret the inconvenience this causes you, and hope to find a solution together with you as soon as possible.
We look forward to soon being able to welcome you to the Palast again.
Your Palast team