100% money-back guarantee
Your booking is also protected in the event of a show cancellation: if we have to cancel a show, you will automatically receive your money back within three weeks without having to apply for it. If you wish, you can also change your tickets to a new date or exchange them for vouchers.
All questions regarding the refund of your tickets are answered in the FAQs on this page.
Frequently asked questions
How do I proceed if I purchased my tickets through Friedrichstadt-Palast?
If you booked tickets to a Grand Show or Young Show, we will contact you automatically if you have left your contact details (email and/or phone) with your order. Palast bookings include tickets ordered on our website, via our ticket hotline or purchased at the theatre box office. We will also inform all guests of the cancelled events separately by e-mail if the relevant contact details have been provided.
How do I proceed if I did not leave any contact details when booking?
If you did not leave any contact details when you made your booking, please email us at [email protected] stating your telephone number and we will get back to you.
How do I proceed if I bought my tickets through another provider?
If you booked your tickets at a general theatre box office, an online ticket platform (such as Eventim, myTicket, etc.), a tour operator or an online portal, please contact your provider to clarify the return options, as these may differ and vary from ours.
How do I proceed if I have booked tickets for a guest performance at the Palast?
Guest performances are events that are not produced by Friedrichstadt-Palast (other than the ARISE Grand Show). Please contact the event organiser or the sales outlet through which you purchased the tickets. In this case, Friedrichstadt-Palast only acts as the venue, not as the ticket operator.
How do I proceed if I have booked the tickets with a voucher?
If you have purchased tickets with general Palast vouchers (gift vouchers/value vouchers), you will get a new voucher (with unlimited validity). In this case, we are unfortunately unable to pay out or transfer the amount back to your account.
What happens to my reservation?
If you have reserved tickets for one of the cancelled dates and already have a new date in mind, we will gladly change the existing reservation and book tickets for the new performance including a free upgrade. Please contact us by e-mail at [email protected]. Otherwise you do not need to take any action. You will then receive a short confirmation from us that we have cancelled the reservation.
We are happy to help with any questions
Currently, our Guest Happiness Team is available daily from 9am to 7pm.
Please have the order number of your booking ready.
2023-09-26 08:25:34 | 1695716734