Due to the coronavirus pandemic, there’s a good chance that the theatres in Berlin will have to remain closed in January. As you also need sufficient time to plan, we have therefore decided to pre-emptively cancel all performances of our VIVID Grand Show up until 31 March 2021.
Our guarantee in case of a show cancellation of course applies: we will refund you 100 percent of the ticket price!
You don’t need to do anything or to ‘apply’ for a refund – we’ll do everything for you automatically. After all, even in these exceptional times, we wish to be and remain Germany’s most guest-friendly theatre. You will receive a refund within the next few days via the payment method you used for the booking. The funds will then be visible in your bank account, credit card statement or PayPal account shortly thereafter. If you used a voucher to purchase your tickets, we will send you a new voucher with unlimited validity.
At the moment, it is simply not possible to say reliably when we will be able to start our performances again. As soon as we can make a reliable statement, we will of course let you know on this page and on facebook.
When we reopen, we will have a state-of-the-art ventilation system in the theatre hall and foyer according to the latest standards. After all, the subject of fresh air is hugely relevant at the moment. The air in the theatre hall will be entirely exchanged with fresh air from outside several times an hour. Allowing our guests to also enjoy a safe show experience at the Palast.