Enjoy an accessible
show experience

We strive to ensure that every guest can enjoy a problem-free visit with as few restrictions as possible.

Due to certain lighting and film effects, the show is not recommended for epilepsy sufferers and viewing is at guests’ own risk.

We offer the following discounts for guests with disabilities:



in the price categories 1+ to 4

If the severely disabled person’s ID shows a B, the seats for the accompanying person in price categories 1+ to 5 are free of charge.


Booking wheelchair spaces

There are four wheelchair spaces in the Palast’s theater hall. If you
are able to move seats, you may alternatively select a seat in row 3.
In the Wall Sky Lounge, you are either able to remain seated in your
wheelchair or to move to a seat. We can gladly advise on the optimal
seating arrangements.

Ticket hotline

Mo-Fr from 9 p.m. to 7 p.m.



Telefon+4930 2326 2327

E-Mail[email protected]

WhatsApp+49174 4253872

Box office

Advance ticket sales: Mo-Fr from 1 p.m. to 6:30 p.m.


Our theater box office is located to the right of the main entrance of the Palast. Ticket collection and evening box office, always from 60 minutes before the performance starts.


Tickets can only be exchanged or returned if you booked them directly with us. Please contact the sales outlet you used otherwise (e.g. tour operator, external ticket office).

Barrier-free access

Site plan for guests with disabilities

Getting there

Convenient parking

We would be happy to arrange for disabled parking in the immediate vicinity of our barrier-free side entrance when you order tickets for wheelchair users. Parking spaces should be booked at least two weeks before the show at our theatre box office or by telephone: +4930-2326 2327


Barrier-free access

The foyer can be accessed via the side entrance on Johannisstraße (admission from 1 hour before the show starts). Our service staff will open the glass door there and, if desired, escort guests all the way to their seats. The theater hall and all levels of the foyer can be reached via lift. Guests are able to move around the foyer entirely independently, however mobility in the theater hall itself is unfortunately restricted due to steps. On show days, our staff are also on hand to assist via telephone from 5 p.m. until the end of the show (+4930-2326 2646).

Reserve a table
for the interval

If you would like to drink or eat something during the interval, we suggest you reserve a table at one of the bars before the show starts. This will guarantee you and your companion a seat during the interval, and your drinks will already be waiting for you.

Our disabled toilets are located on the ground floor and meet all requirements.

Acoustic support
for hearing aid wearers

An induction loop can help guests with impaired hearing hear the show more clearly.


Recommended by 98% of reviewers

Recommended by 96% of reviewers

"Certificate of Excellence
Winner 2012–2023"

Germany’s best-rated show theatre*

*Based on the total number of 5-star reviews.

2024-07-18 14:53:57 | 1721314437