Feel safe with us!
The protection and the health of our guests and our staff is our absolute top priority. For this reason, we have put in place a set of special hygiene measures for our Grand Shows.
Please therefore take note of the following information regarding your visit to the Palast. If you have any questions relating to the current measures in our building, our employees in the Guest Happiness department would be only too happy to help you. Please call them on 030 2326 2326 or send them an email to: [email protected]. When you arrive, our staff at the entrance will of course be there to answer any questions, as will the staff in the theatre box office.
seal of quality
Our building has been quality checked by TÜV
Our hygiene concept has been awarded the TÜV seal of quality for “Tested Covid-19 Infection Protection”. This means that our building fulfils all the requirements in terms of having the necessary measures for protection and hygiene, thereby ensuring that our guests can enjoy attending a show in safety. All our measures are regularly reviewed and updated.
Finding your way through the Palast
Our new navigation system has been designed to prevent you from coming into contact with others. Your ticket will have a particular colour (gold, turquoise, coral) depending on where your seat is. This colour indicates the entrance to the Palast that you will need to use. When you are inside the building, there are coloured markings to show you which cloakroom and which bars you can use, and they also indicate the fastest route to your seat. Our staff at the various entrances will be happy to help you find your way around the building.
"Chess board" seating plan
The fact that some areas of our seating are blocked from sale means that you can be sure that the required minimum distance will be maintained between you and your group and other guests.
Our seating capacity is based on the restrictions for performances issued by the Berlin state authorities.
Modern ventilation system in the hall
We made good use of the “performance-free” period over the past year, bringing forward a number of modernisation measures that we had already been planning. The focus of these was the extensive construction work involved in replacing the Palast’s ventilation system. With this new system, the air in the hall is replaced up to eight times an hour. Furthermore, the air circulation moves in an upwards direction. Fresh air is introduced at ground level and then removed under the ceiling of the hall. This reduces the concentration of aerosols to a minimum.
- Expansion of our sanitising facilities (dispensers) throughout the whole building and shortened intervals for cleaning
- Separation screens in the bars and cloakrooms for more distance; optimised distribution of tables and seats
- Contactless payment at the theatre box office and at the bars
- Regular staff training to keep employees up-to-date with the latest measures
2021-09-19 14:20:50 | 1632061250