Feel safe with us!

The protection and the health of our guests and our staff is our absolute top priority. For this reason, we have put in place a set of special hygiene measures for our Grand Shows.

Please therefore take note of the following information regarding your visit to the Palast. If you have any questions relating to the current measures in our building, our employees in the Guest Happiness department would be only too happy to help you. Please call them on 030 2326 2326 or send them an email to: [email protected]. When you arrive, our staff at the entrance will of course be there to answer any questions, as will the staff in the theatre box office.

seal of quality

Our building has been quality checked by TÜV

Our hygiene concept has been awarded the TÜV seal of quality for “Tested Covid-19 Infection Protection”. This means that our building fulfils all the requirements in terms of having the necessary measures for protection and hygiene, thereby ensuring that our guests can enjoy attending a show in safety. All our measures are regularly reviewed and updated.


Your visit to the Palast

Please be prepared for the fact that admission may take longer than normal in the current circumstances and allow a little more time when planning your trip (the foyer will open an hour before the performance starts).  Please take note of the following points to ensure that things go smoothly during admission:

Ticket & proof of identity

Please ensure that you have your ticket and a valid form of ID (e.g. German ID-card, driving licence) ready to show when you arrive so that the details shown on your ticket and on your “GGG” pass can be compared with those on your ID document.


Vaccinated: evidence of complete vaccination or your original vaccination certificate; vaccination should have been completed at least 14 days ago.

Recovered: certificate to show a positive PCR test that is at least 28 days old but not more than 6 months old

Tested: personalised negative Covid-19 test from the same day


A medical grade face mask must be worn whilst you are in the foyer and until you take your seat. Once you are seated, you may remove the mask.

Follow our navigation system

We are admitting our guests via various different entrances which are indicated on the tickets by means of a colour (coral, gold, turquoise). You can find more information on this subject to follow.

navigation system

Finding your way through the Palast

Our new navigation system has been designed to prevent you from coming into contact with others. Your ticket will have a particular colour (gold, turquoise, coral) depending on where your seat is. This colour indicates the entrance to the Palast that you will need to use. When you are inside the building, there are coloured markings to show you which cloakroom and which bars you can use, and they also indicate the fastest route to your seat. Our staff at the various entrances will be happy to help you find your way around the building.



"Chess board" seating plan

The fact that some areas of our seating are blocked from sale means that you can be sure that the required minimum distance will be maintained between you and your group and other guests.

Our seating capacity is based on the restrictions for performances issued by the Berlin state authorities.

Fresh air


Modern ventilation system in the hall

We made good use of the “performance-free” period over the past year, bringing forward a number of modernisation measures that we had already been planning.  The focus of these was the extensive construction work involved in replacing the Palast’s ventilation system. With this new system, the air in the hall is replaced up to eight times an hour. Furthermore, the air circulation moves in an upwards direction. Fresh air is introduced at ground level and then removed under the ceiling of the hall. This reduces the concentration of aerosols to a minimum.

Further measures

  • Expansion of our sanitising facilities (dispensers) throughout the whole building and shortened intervals for cleaning
  • Separation screens in the bars and cloakrooms for more distance; optimised distribution of tables and seats
  • Contactless payment at the theatre box office and at the bars
  • Regular staff training to keep employees up-to-date with the latest measures

You are covered

Our Feel Safe promise

Even though the increase in the number of people who have been vaccinated means that we are starting to feel more confident, we are still living in unpredictable times. As a state-run theatre, the Palast therefore offers its guests a triple Feel Safe promise:

1. TÜV-tested hygiene concept

The Palast is the first and up until now the only theatre to have gained the TÜV seal of quality “Tested Covid-19 Infection Protection” for its procedures and its hygiene concepts. Good to know: the new cutting edge ventilation system replaces the entire volume of air in the hall with fresh air up to eight times an hour.

2. 100% money-back guarantee

If a performance is cancelled, you can be sure of getting your money back within three weeks – automatically and without you having to put in a claim, as we are not implementing the legally permitted voucher system.

3. Free-of-charge

If something comes up and you can’t attend the show after all, you can rebook the ticket you purchased for another date, up until two hours before the performance starts, without giving a reason, or you can exchange it for a voucher.

98% Weiterempfehlung

96% Weiterempfehlung

Zertifikat für Exzellenz
Gewinner 2012-2020

Deutschlands bestbewertetes

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2021-09-19 14:15:11 | 1632060911