All VIVID Grand Show performances cancelled up until and including 31 August       More information

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?How do I get information on prices and availability

Please find price tables, availability and all information on fees and conditions here: tickets

?I purchased my tickets online but haven’t yet received a confirmation email. What can I do

Please check if the confirmation email was accidentally marked as spam (in your spam folder). If you are unable to find the confirmation email, please call us at

+49-30-2326 2326
+49-30-2326 2327
.so that we can confirm your purchase

?How can I purchase a voucher

Vouchers can easily be purchased online, at the theatre box office or by calling our telephone hotline +49-30-2326 2327

?How can I redeem a voucher

.You are able to redeem vouchers online, by calling our telephone hotline +49-30-2326 2327 or at the theatre box office

?What are the box office’s business hours

.The box office is located about 20 metres to the right of the Palast’s main entrance


.Daily 10 a.m.–6:30 p.m

?How do I get to the Palast using public transportation

U-Bahn (metro)
Line U6, directly at U Oranienburger Tor


Friedrichstraße station (S1, S2, S25, S5, S7, S75 and regional rail transport), five minutes by foot
Oranienburger Straße station (S1, S2, S25), five minutes by foot


Line 147, get off at Friedrichstraße/Reinhardtstraße
Line 142, get off at Torstr./U Oranienburger Tor


Lines M1 and 12, get off at U Oranienburger Tor
Line M6, get off at S Oranienburger Tor, five minutes by foot

?Where can I park my car

Parking spaces are available directly outside the Palast (on Johannisstraße, at the corner of Kalkscheunenstraße) from 1 hour before the start of the performance (for in-house events only). These spaces can be booked in advance online or by calling our ticket hotline +49-30-2326 2327. A fee of 6 euros applies. The nearest multi-storey car park (70 public spaces, open 24 hours) is just 250 metres from the theater’s main entrance at Reinhardtstraße 27a (ApartHotel Residenz Am Deutschen Theater). Please note that the automated pay terminal only accepts Maestro cards!


.Book parking spaces at the Palast online


Parking regulations

?How do I reserve a handicapped parking space

Handicapped parking spaces are located to the left side of the building and may be reserved by calling
+49-30-2326 2326
+49-30-2326 2327

?Which restaurants would you recommend before or after visiting a show

Before the show starts, our guests can already order drinks and meals at one of the attractively lit bars and be served during intermission at a table of their choice. A visit to “La Diva,” Palast’s restaurant, bar and lounge is also highly recommended. Classic yet modern, it features chic design touches and a cozy and tasteful atmosphere. Why not combine exclusive private dining and high-quality menus with an extraordinary show experience. We kindly ask business clients or larger parties to contact the location manager beforehand – we can accommodate up to 2,000 persons for gala events and banquets


Mr. Torsten Altmann
Location Manager
Friedrichstr. 107
10117 Berlin
Phone: +49-30-2196 0179

?At what time do doors open and how long is the show

Doors open one hour before the show begins. The show runs for almost two hours and 30 minutes, including a 25-minute intermission.

?Is Wi-Fi available at the Palast

Yes, complimentary Wi-Fi is available in the foyer and theatre hall. Simply log into Facebook to access the network.

?What are the age recommendations

The recommended minimum age for the Grand Show is 8 years. Children under the age of 6 will not be admitted.

The recommended minimum age for the kids’ show is 5 years. Children under the age of 3 will not be admitted.

?Can I return or exchange my tickets due to illness, etc.

Tickets may not be returned after purchase. If a different show will be performed than the one announced at the time of purchase, the tickets may be returned before the day of the performance. Changes to the line-up are permitted and do not entitle ticket holders to return tickets already purchased. No refund will be given for expired tickets. It is possible to exchange tickets as long as these were purchased directly from the Friedrichstadt-Palast. Tickets may be exchanged up to four weeks before the show date upon presentation of the original tickets and payment of an exchange fee of 5 euros per ticket. A maximum of six tickets may be exchanged. Special conditions may apply for products bought online. These are detailed on the according online order page or in the according confirmation letter. Please also see the Terms and Conditions

?I lost my tickets, what can I do

In the event that a guest loses his or her ticket, a replacement ticket may be issued at the pay desk if the guest can show credibly what kind of ticket he or she had purchased. The original ticket holder takes priority over the holder of a replacement ticket.

?How long does the shipping of my tickets take

The shipping of tickets may take up to one week. If your tickets do not arrive in time, they may be reissued for you at the box office. There will be no repeated attempt to ship your tickets if the initial shipping did not succeed.

?How do I order programs or merchandise

To order programmes and merchandise, please call +49-30-2326 2223. Alternatively, the show programme and music soundtrack can be purchased online.
Visit the online shop

?Which payment methods does the Palast accept

At the box office: Cash, credit cards, ATM cards
Online: Credit cards, PayPal, direct debit, SOFORT banking
Hotline: Direct debit, credit cards

?I have lost something. What should I do

Please call the Palast stage entrance on +49-30-2326 2200.

?What safety precautions are in place at the Palast

The safety and well-being of guests and employees is a top priority for the Palast. We inform of the safety precautions we have taken on the following page.

Your question has not been answered? For further questions regarding your visit to Palast, please call us at
+49-30-2326 2326
+49-30-2326 2327
or email us at:

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בימים שני עד שישי בשעות 9:00 עד 18:00

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